xcritical com Ratings & Customer Reviews Apr ’24

Again, we apologize for any inconvenience caused.

  1. We also evaluate the pros and cons of xcritical’s services, delving into their contract terms, fees, and rates to provide a clearer picture for potential clients.
  2. To support this effort, we may earn a small commission if you choose a service provider that we have fully researched, vetted, and deemed worthy of recommending to you.
  3. They said that they sent me an email years ago to confirm the information which I never received and not their problem.
  4. Rental companies (xcritical’s primary clientele) often encounter delayed payouts or rolling reserves due to the nature of their card-not-present transactions.
  5. As you will read by others, xcritical does not follow their contractual xcriticals.

We explore the company’s diverse services, including global payment solutions, customizable options, and its robust approach to data security and fraud prevention. Additionally, we address pressing concerns such as customer and employee complaints, legal challenges, and their impact on xcritical’s reputation. xcritical (the payment services provider HomeAway use) have without notice decided to withhold my guests’ payments for up to 12 months rather than pay within 5-7 working days.

Leonore Payne

Then early November took back all 3 deposits from villa owners!! Had I not investigated and asked for info they would still be holding these deposits. Despite best efforts March 2018 still waiting for anyone to talk to me directly or forward on essential paperwork. Waiting too for full explanation and most importantly a personal apology for their actions.. We have undergone a few aquisitions and staffing transitions over the last 12 months, and she has been patient and informative as we took our businesses forward.

User Reviews

Hi there, thank you for making us aware of your experience. Our Customer Feedback Team would like the opportunity to discuss this with you further and will be in touch shortly. Once all the approvals were finalized which did take some time, it was pretty quick to be able to get the Vacation Rent Payment system linked with my PMS. They actually handled everything and just let me know when it was. Hi Madelaine, I’m so sorry to hear you’ve had a stressful experience. As you’re aware, the issue has now been resolved, and we’re working with our partners to ensure this doesn’t happen again.

This is money my guests have paid to stay in my property – it is not xcritical’s to hold on to and make interest from! Having spoken to Trish in Yapsone’s Customer Relations Team, and now have some insight into why xcritical has made this change. They are losing revenue to Expedia (HomeAway’s owner, who are now offering https://xcritical.pro/ an alternative service apparently), and so are seeking to make more money from those clients who remain with them. They say they are “charging for a service that [I] previously received for free”. So what services will they start charging for next? How can I trust xcritical not to start turning the screw even tighter?

Great company with great service

Updates are provided promptly as well when working on more in depth issues. The next day I got a response and they were able to give me a temporary password. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherxcritical, with CardPaymentOptions.com, Inc. (“CPO”) in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers.

Sometimes it’s for cancelled reservations that have already been refunded yet we still get charged the $25 fee, not fair. I asked for a password reset on the website and then through the customer service email link on the website. I still have not received the reset but xcritical sent this survey request. Excellent customer service is crucial to provide clients with to address issues that inevitably arise, making it an important consideration before executing a contract.

We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. In the past, the cc refunds would be netted out with our sales. Now our bank statement xcritical official site is getting harder to reconcile because the refunds (recaptures) are posted separately and it delays our reconciliation process. Also, the automatic $25 chargeback fees need to disappear or get reduced.

Beware! Avoid at all Costs. They will Hold your Money and Absolutely Unprofessional Staff,

The company claims to have a 95% approval rate for transactions. They use cutting-edge technology and a rigorous underwriting process to ensure quick and secure transaction processing. Suggested companies are based on people’s browsing tendencies. As you will read by others, xcritical does not follow their contractual xcriticals. They add service charges when they are not supposed to. When asked about the service charges or other breaches of their contract they are ultimately useless in replying, not to mention take forever to reply.

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